Returns & Refunds Policy

Eligibility for Returns

Items may be returned within 7 days of delivery if they are unused, in original packaging, and meet one of the following criteria: arrived damaged or defective, significantly different from the product description, or the wrong item was delivered. Handcrafted items with natural variations in colour, texture or size are not eligible for returns as these are inherent qualities of artisan work.

How to Initiate a Return

Log in to your account, go to My Orders, select the order and click "Return Item". Alternatively, contact our support team via WhatsApp or email with your order ID and reason for return. We will arrange a pickup or guide you on the return process within 24 hours.

Refund Timeline

Once the returned item is received and inspected (typically 1–2 business days), your refund is processed. UPI refunds are instant. Credit/debit card refunds take 5–7 business days depending on your bank. Net banking refunds take 3–5 business days.

Non-Returnable Items

Perishable goods, personalised or custom-made items, products explicitly marked as non-returnable, and items purchased during special clearance sales are not eligible for return unless defective or damaged in transit.

Exchange Policy

We currently offer exchanges for damaged or defective items only. Select a replacement item of equal or lesser value and we will ship it at no additional cost once the return is confirmed.

Contact for Returns

Email: returns@consciousindi.com | WhatsApp: +91 98765 43210 (9 AM–9 PM). Please include your order ID, photos of the issue, and preferred resolution (refund or exchange).