These guidelines apply to all brand partners, artisan partners and exhibitors on Conscious Indi. Please read carefully before applying. By submitting an application, you agree to these terms.
Seller Guidelines
Last updated: 1 January 2025
1. Eligibility & Verification
All sellers must pass Conscious Indi's verification process before listing products. This includes: proof of business registration or artisan identity, product authenticity documentation, sustainability credentials (for brand partners), and a portfolio review by our curatorial team.
Artisans must submit craft certificates, GI documentation (where applicable), and at least 5 product photographs. Brands must provide GST registration, product test reports and sustainability/ethical sourcing documentation.
2. Product Standards
- All products must be handcrafted, sustainable or ethically sourced
- No mass-manufactured or imported products may be listed as handcrafted
- Products must be accurately described with correct materials, dimensions and origin
- Misleading GI or certification claims are grounds for immediate removal
- Product images must be original and accurately represent the item
3. Pricing & Commissions
Conscious Indi charges a commission on each sale (currently 8–12% depending on category). There are no listing fees. All prices must be inclusive of GST. Sellers set their own prices but must not undercut their Conscious Indi prices on other platforms by more than 5%.
4. Order Fulfilment & Shipping
Orders must be dispatched within 3 business days of placement. Sellers are responsible for safe packaging. Conscious Indi provides integrated logistics support through our partner network. Sellers must update tracking within 24 hours of dispatch.
5. Returns & Disputes
All products are covered by Conscious Indi's 7-day return policy. Sellers must accept returns for damaged, defective or incorrectly described items. Dispute resolution follows Conscious Indi's standard process; our decisions are final in consumer protection cases.
6. Code of Conduct
Sellers must treat all buyers and Conscious Indi staff with respect. Any attempt to circumvent the platform, solicit off-platform transactions, or misrepresent products will result in immediate account termination and legal action where applicable.